Customer Service Officer - Immediate Start

Join RichLand Logistics Services as a Customer Service Officer and become part of a dynamic team dedicated to delivering exceptional service. We are currently seeking motivated individuals who can start immediately and thrive in a fast-paced environment. This role is perfect for someone who enjoys solving problems, communicating effectively, and contributing to a positive customer experience. Located in the vibrant city of Denpasar, you'll be at the heart of our operations, ensuring our customers receive the best service possible.

As a Customer Service Officer at RichLand Logistics Services, you will be the first point of contact for our customers, handling inquiries, complaints, and feedback. Your daily tasks will include managing customer expectations, resolving issues, and ensuring smooth communication between our team and clients. This role offers a unique opportunity to grow within a company that values its employees and invests in their professional development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person.
• Manage customer expectations and provide timely responses to ensure satisfaction.
• Resolve issues and escalate problems to the appropriate teams when necessary.
• Document customer interactions and maintain accurate records.
• Provide excellent customer service and support to enhance the overall customer experience.
• Collaborate with other departments to ensure seamless service delivery.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Customer service certification (e.g., Certified Customer Service Professional) is a plus.

🛠️ Keahlian

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